DynoBook a class, event or personal session
Book and cancel in the Dyno app, pay for a place when there is a charge, and understand what a waiting list means for you.
Classes and events are booked from your club's page. One to one sessions with a coach are booked from that coach's profile. Everything you have booked shows up in one place afterwards.
Find a class or event
- Open your club's page in the Dyno app.
- Scroll to Upcoming Events and tap the one you want, or tap View all to see the whole schedule.
- On All Events you can switch between a week and a month view, and tap a day to see what is on.
If your club runs at more than one venue, tap a venue name at the top to see only what is on there. To make that your usual view, tap Always start at followed by the venue name. Tapping a venue only changes what you are looking at until you do that.
Book a place
On the event, look at the button pinned to the bottom of the screen.
- Slide to book, with the price beside it. Slide it across to book. Free means there is nothing to pay.
- Book Now or Manage booking if you have children on your account. Tap it, tick everyone who is coming, then swipe to confirm. Unticking somebody who is already booked cancels their place.
- Purchase Membership means you do not currently have what this event needs. Tap it to see what the club sells. A pass can also give you access, see Buy and use a pass.
- Booking not open yet means the club releases places a set number of days ahead. The line underneath says when. You do not need to buy anything, just come back.
Once you are booked, the button becomes Cancel Booking, and a panel confirms your place. Show my pass opens the pass you scan at the club.
When there is something to pay
If the event has a price for you, the payment sheet opens when you book, in your club's name. Fill in your card and confirm.
- You see Payment received once it goes through.
- The app may say it is confirming your place and that this takes a few seconds. Let it finish.
- If it says your place is not confirmed yet, check back shortly, and contact the club if it still has not appeared.
Booking for more than one person shows you the whole bill first, on a sheet headed These places need paying for. Each place is then paid for separately, so you get one card sheet per person. Afterwards the app tells you where every person stands, including anyone who was not paid for.
Cancel a booking
- Open the event.
- Tap Cancel Booking, or for a family booking tap Manage booking and untick the person.
You see Cancelled and a note that your booking has been cancelled.
If you see Too late to cancel, your club sets a cutoff before the start time and it has passed. Only the club can do anything after that, so contact them.
If the event is full
You are offered a place in the queue instead. A sheet says This event is full, and Join waitlist puts you on it.
Once you are on it, the app tells you your place in the queue, for example "You're number 3 in the queue", and books you in automatically if a place opens. The button on the event becomes Leave waitlist.
Full detail, including who gets skipped, is in How waitlists work.
Book a one to one session with a coach
- Open your club's page and scroll to the coaches.
- Tap the coach you want.
- Tap Book a session at the bottom.
On the booking screen:
- If the club has set a cancellation deadline, a note at the top tells you how many hours before the start you have to cancel by.
- Pick a length or a session type. The price sits on the same button, so you can see what each one costs.
- Use the arrows to move between weeks, and tap a free time slot.
- Slide Slide to book across. The price is on the slider.
- If you have children on your account, you are asked Who is this session for? first.
What happens next depends on how the coach takes payment:
- Nothing to pay. You see Session booked.
- Paid in the app. The payment sheet opens straight away. If you pay, you see Session booked. If you close the sheet, you see Session reserved and a Pay button with the amount, and your place is held rather than settled.
- Paid at the club. The sheet shows the amount due at the club. Take it with you.
Tapping Done takes you to My Calendar.
If your slot has just gone, the app tells you it was taken and clears your choice, so pick another. If the coach's prices or lengths have changed while you had the screen open, the app asks you to reload before booking.
See and manage what you have booked
- Tap the Profile tab.
- Tap Calendar.
My Calendar lists your classes, events and personal sessions by day. Tap a personal session to see when it is, who it is with, where, and what is paid or still to pay. From there you can tap Pay if you owe something, or Cancel session, which asks you for a reason.
Ask your club, not Dyno
Your club decides all of this, and can change it for you when Dyno cannot:
- prices, and who pays which price
- which memberships or passes let you book a given class
- how early booking opens and how late you can cancel
- refunds