Use the importer when your members already live in a spreadsheet or another system. Your browser reads the file and shows you every row before anything is sent. You can import up to 500 rows at a time.

You can only invite people once your club is set up and its profile is public. If the invite options are greyed out, finish setting up your club or turn on **Public Club Profile** in **Settings**, under **Privacy**.

Only an email column is required. Dyno recognises these columns:

Any other column is ignored, and the import screen tells you which ones. There is no membership column: you choose memberships row by row in the preview.

Click **Download template** on the import screen for a file with the right headers and example rows.

The parent must also have their own row in the same file, using that email. The parent does not need a membership of their own.

Two children under the same parent with the same name and date of birth are treated as one child. If they are twins, give them a distinguishing name so both are added.

Rows that will be granted their membership free are marked **Free** in the preview. Children in an import are always granted their membership free.

Every child row, and every row granted free, needs a membership. If one is missing, or a child's parent is not in the file, the import stops before anything is sent and tells you what to fix.

Members who are moving over show as **Awaiting DD transfer** rather than **Comp**. Dyno collects nothing from them, and the dashboard warns anyone who tries to start billing them by hand, so nobody pays twice.

Importing a child does not create their record. A child's record is only created once their parent registers, opens the Dyno app and confirms the child is theirs.

The app shows the parent each child your club added. For each one they tap **This is my child** or **Something's wrong**. If something is wrong, they choose **Not my child** or **Details are wrong**. A parent can also tap **Not now**: nothing is created or disputed, and the children stay waiting for them.

Open **Members** and choose the **Families** tab. Each parent is listed with their children underneath. A family stays here until all of its children have been created.

Once a child is created, they appear in your members list with a **Managed** badge. Their parent books and pays on their behalf.

Read more in [How children are protected on Dyno](/articles/child-safety-on-dyno). To invite one person or family by hand instead, see [Invite your first members](/articles/invite-your-first-members).

Bring a whole roster over from a spreadsheet, including children linked to their parent.

Use the importer when your members already live in a spreadsheet or another system. Your browser reads the file and shows you every row before anything is sent. You can import up to 500 rows at a time. You can only invite people once your club is set up and its profile is public. If the invite options are greyed out, finish setting up your club or turn on Public Club Profile in Settings, under Privacy. Prepare your file Only an email column is required. Dyno recognises these columns: email (or email address, e-mail) forename (or first name) and surname (or last name) phone (or mobile, telephone) date of birth (or dob, birthday) guardian email (or parent email): child rows only relationship: the parent's relationship to the child, child rows only comp (or free, no charge): put yes, y, true or 1 to grant that row's membership free Any other column is ignored, and the import screen tells you which ones. There is no membership column: you choose memberships row by row in the preview. Click Download template on the import screen for a file with the right headers and example rows. Adding children A child goes on their own row with: a blank email their parent's email in guardian email their first name, last name and date of birth The parent must also have their own row in the same file, using that email. The parent does not need a membership of their own. Two children under the same parent with the same name and date of birth are treated as one child. If they are twins, give them a distinguishing name so both are added. Import your members Open Members and click Invite members. Choose Import from CSV. Choose your CSV file, or paste its contents into the box. Check the summary. It shows how many rows will be invited, how many will be skipped for having no email, and how each column was read. Click Continue to preview. On Review and send invites, choose a membership for each row. To give every row the same one, use Set all rows to. Rows left on No membership still get an invite, just without a membership. To give everyone in this import their membership free, tick Do not charge members (grant the membership free). If these members are moving from a previous provider and still paying it until their Direct Debit transfers, tick the box that says so. It appears when the import grants anything free. Click Send invites. A large file goes up in batches, and the button shows which batch is sending. When you see Import complete, click Done. Rows that will be granted their membership free are marked Free in the preview. Children in an import are always granted their membership free. Every child row, and every row granted free, needs a membership. If one is missing, or a child's parent is not in the file, the import stops before anything is sent and tells you what to fix. Members who are moving over show as Awaiting DD transfer rather than Comp. Dyno collects nothing from them, and the dashboard warns anyone who tries to start billing them by hand, so nobody pays twice. What happens next Everyone in the file is sent an invite email. People who already have a Dyno account also get a notification in the app. Invitees appear on the Invited tab of Members until they accept. From there you can Resend or Cancel each invite. Members granted a free membership have it active as soon as they join. Members offered a paid membership see the offer in the app after they sign in, and pay there. Until they pay, they appear under No membership. The Import complete summary lists any rows that were skipped, and any duplicate emails that were merged. Children and parent consent Importing a child does not create their record. A child's record is only created once their parent registers, opens the Dyno app and confirms the child is theirs. The app shows the parent each child your club added. For each one they tap This is my child or Something's wrong. If something is wrong, they choose Not my child or Details are wrong. A parent can also tap Not now: nothing is created or disputed, and the children stay waiting for them. Track families in the dashboard Open Members and choose the Families tab. Each parent is listed with their children underneath. A family stays here until all of its children have been created. Not registered, next to the parent: the parent has not registered yet. Chase them, or resend their invite from the Invited tab. Awaiting parent: the parent has not confirmed this child yet. Remind them to open the app. Active: the child's record is created and their membership is active. Disputed · not their child: the parent says this is not their child. Remove or correct the record. Disputed · wrong details: the parent says the details are wrong. Fix the details and re-import. Once a child is created, they appear in your members list with a Managed badge. Their parent books and pays on their behalf. Read more in How children are protected on Dyno. To invite one person or family by hand instead, see Invite your first members.

Import members from a CSV

The **Members** page lists everyone in your club. Open a member to see their details, payments and attendance, and to manage their membership.

Two more tabs are not members yet. **Invited** lists invites that have not been accepted, with **Resend** and **Cancel** on each. **Families** lists children waiting on a parent's consent. See [Import members from a CSV](/articles/import-members).

The tabs along the top are **Information**, **Communication**, **Payments**, **Activity** and **Attendance**. **Passes**, **Documents** and **Progression** sit under **More**. Clubs with the Performance add-on also see **Results**.

On the **Information** tab, the membership card shows the buttons that apply to this member:

Before you use **Move onto paid billing** on a member marked **Awaiting DD transfer**, check their Direct Debit has moved. The dashboard warns you because billing them early charges them twice.

Staff accounts only see **Members** if the owner gives them access. See [Add a staff member](/articles/add-a-staff-member).

Search your members, read their badges, and change, pause or cancel a membership from the member page.

The Members page lists everyone in your club. Open a member to see their details, payments and attendance, and to manage their membership. Find a member Open Members in the sidebar. Type a name into the search box. Narrow the list with the tabs: All, Active, Inactive, Pending, Paused, No membership and Check billing. Click a member to open their page. Two more tabs are not members yet. Invited lists invites that have not been accepted, with Resend and Cancel on each. Families lists children waiting on a parent's consent. See Import members from a CSV. What the badges mean Comp: full access, and Dyno collects nothing. Awaiting DD transfer: still paying your previous provider until their Direct Debit moves to Stripe. Managed: a parent or guardian books and pays for this member. The email shown is the guardian's. Check billing: their subscription is failing to collect, or their first payment has not settled and is nearly due. Awaiting payment: they were offered a membership and are paying for it in the app. There is nothing to fix. Awaiting purchase: a child whose parent buys their membership in the app. You may need to chase the parent. The Members page The Members page with the status tabs, the search box and the member table The member page The tabs along the top are Information, Communication, Payments, Activity and Attendance. Passes, Documents and Progression sit under More. Clubs with the Performance add-on also see Results. Information shows their personal details and their membership. Communication lets you message them. Click Open chat for a direct message, or Compose to send a notification. Payments shows what they have paid. Documents shows the documents they have signed. Manage their membership On the Information tab, the membership card shows the buttons that apply to this member: Assign Membership: give a membership to someone who has none. Change Plan: move them to a different plan. Move onto paid billing: start charging a member who has a comp membership. Pause Membership, Change Pause End and Resume Membership. Cancel Membership. See Cancel a membership. Before you use Move onto paid billing on a member marked Awaiting DD transfer, check their Direct Debit has moved. The dashboard warns you because billing them early charges them twice. Other things you can do from the list Export CSV downloads your member list. Email Members sends an email to all members. To remove people, tick them in the list, click Remove from club and confirm. Staff accounts only see Members if the owner gives them access. See Add a staff member.

Managing Members

Import members from a CSV

Find and manage a member