You can issue a refund directly from the Dyno dashboard — there is no need to log into Stripe.

Refunds typically clear back to the member’s card within 5–10 working days. The member receives an automatic email receipt for the refund.

Refunding a charge does not automatically cancel the underlying subscription. If you want the member to stop being billed, also cancel their subscription on the same screen.

Refund a member from the dashboard — full or partial — straight back to their card.

Issue a refund

When a recurring payment fails, Dyno follows Stripe’s smart retry schedule and notifies the member by email each time. The member’s access stays active until the grace period ends.

From the member’s profile you can see why each attempt failed (declined, insufficient funds, expired card). You can prompt the member to update their card from the app, or charge a new card manually with their consent.

Why payments fail, what Dyno retries automatically, and what to do about it.

Payments & Stripe

Issue a refund

Handle failed payments