Manage your membership in the app

Everything about your membership lives in the Dyno app: the price, the next payment date, the card it comes off, and the way out if you need one. This guide shows you where each of those is and exactly what happens when you tap.

Find your membership

For one club:

1. Open the club in the app.
2. Tap My Membership.

For everything you pay for, across every club, including your children:

1. Open the Profile tab and tap the menu icon at the top right, labelled Settings.
2. Tap Memberships.

What you pay and when

On the My Membership screen, under Membership Details, you will see:

• Billing Cycle: Monthly, Yearly, Weekly, or "Every 4 weeks" if your club bills like that.
• Start Date: the day your membership began.
• Next Payment: the date of your next payment. If there is nothing more to take, this row is not shown at all.
• Payment Method: the card the payment comes off, for example "Visa **** 4242".
• Expires: the date the membership runs to, if it has an end date.

The amount is shown underneath. If your club gave you your membership for free, you see Included by your club and No payment due instead of a price.

On the Memberships screen each card shows the price and a one-line status: Renews and a date, Payment overdue, Free trial, or Cancels on and a date.

Change how often you pay

If your club offers the same membership on more than one billing cycle, Change Billing Cycle appears below your membership card with a Switch to Monthly or Switch to Yearly button.

Tapping it asks you to confirm, and warns that the difference for the rest of your current cycle is worked out and charged or credited. Tap Confirm to go ahead, or Cancel to leave things as they are. You may be asked to confirm a payment. When it is done you see "Your billing cycle has been updated."

Taking a break

You cannot pause your own membership in the app. Pausing is something your club does for you, so message your club and ask.

While a membership is paused, Membership paused appears on your membership screen, telling you that you will not be charged and cannot book classes until the date it restarts, and that your place at the club is held.

A paused membership also cannot be cancelled from the app. If you want to end it rather than restart it, contact your club.

Cancel your membership

1. Open the club and tap My Membership.
2. Tap the three dots at the top of your membership card.
3. Tap Cancel Membership.

That opens a page headed Sure you want to go? It lists what you would be giving up, and then, under If you cancel, exactly what cancelling means for you:

• the date your membership ends, and that you keep access until then
• why that is the date: the end of your current billing period, your notice period, or a minimum term that has to run its course
• every payment still to be taken before it ends, each with its date and amount, or a plain "Nothing more will be charged."
• if it ends straight away, whether time you have already paid for is refunded or not

These lines come from your club's own settings, worked out at the moment you open the page. They are not a guess.

Then choose:

• Keep my membership to back out. Nothing changes.
• Cancel membership to go ahead.

If the terms change while you are reading them, the app shows you the new ones and asks you to decide again rather than cancelling on the old ones.

After you cancel

If the membership ends on a future date, you land on a page headed Your cancellation, and a Cancellation scheduled line with the date appears on your membership card. Tap that line any time to open the page again.

The page tells you the end date, that you keep full access until then, and what happens to money: either the payment still due on a named date, "No more payments are due", or that anything due before the end will still be taken.

Because you asked for it, you can change your mind. Tap Keep my membership. Nothing is charged that day, your payment date stays the same, and you see "Membership kept".

If the membership ended immediately, you get a "Membership cancelled" message and that is that.

If your club cancelled it

If your club, rather than you, arranged the cancellation, the page says so and there is no undo button. You get Message {your club} instead. Cancellations your club made cannot be reversed in the app.

Refunds

Cancelling never refunds anything, even when your membership ends the same day. Whether you get money back is your club's decision, so ask them directly.

A child's membership

A child's membership is managed from Settings, then Memberships, under their name. Tap the three dots on their membership card to cancel it, and you get the same page, worded for them: "Sure you want to cancel?", Keep {name}'s membership, and the terms for their plan. See Add a child to your account.