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Delete your Dyno account

How to delete your account, what happens to your memberships, bookings and children, and what your club keeps.

3 min readLast checked 20 September 2026For: member

You can delete your Dyno account from the app. It is permanent and it cannot be undone, so read this first.

Before you delete

  • Check what you are paying for: Settings, then Memberships.
  • Message your club if you want a refund, or if you are inside a notice period or minimum term.
  • If you are booked into classes, tell your club. Deleting your account does not cancel your bookings for you.

Delete your account

  1. Open the Profile tab and tap the menu icon at the top right, labelled Settings.
  2. Scroll to the bottom.
  3. Tap Delete account.
  4. Read the warning, then tap Delete.

The app tells you this will permanently delete your account, cancel any active subscriptions to stop future charges, and remove all your data, and that it cannot be undone. Tap Cancel to back out.

You are signed out as soon as it is done, and you cannot sign back in.

What happens straight away

  • Your memberships stop being billed. Every active subscription is cancelled immediately, including any held by children on your account. There is no pro-rata credit and no refund.
  • Your saved cards go. Your payment details are deleted, so nothing can be charged to you again.
  • Your children go with you. A child on your account has no existence without you, so their profiles are deleted at the same time and their passes are removed.

What is deleted

  • Your name, email address, phone number, date of birth, photo, bio and location.
  • Your posts, comments and likes.
  • Messages you sent, and any images you sent in chats.
  • Who you follow and who follows you.
  • Your passes and your check-in codes, so they will no longer scan at a kiosk.
  • The devices you get notifications on.

Your name is replaced everywhere it appeared. Where the club used to see you, they see a deleted user.

What your club keeps

Clubs have to keep accounting and legal records, so these are kept even after your account is gone:

  • your membership and subscription history
  • your bookings
  • any waiver you signed

These records stay attached to the deleted account, with your name removed. They are kept so your club can meet its accounting and record-keeping obligations, not so anyone can look you up.

Can I get my account back?

No. There is no undo and no grace period. If you want to use Dyno again you have to create a new account, and rejoin your club as a new member. Nothing from the old account comes back.

Just want to leave one club?

You do not need to delete your whole account. Cancel that club's membership instead and keep the app for anywhere else you train. See Manage your membership in the app.

If the delete fails

If something goes wrong, the app says "Failed to delete account" and nothing is changed. Try again, and if it keeps failing, contact support from Settings, then Contact support.

More in Member Mobile App

Accept your club inviteOpen your club's invite email, create your account in the Dyno app and join your club.Add a child to your accountAdd a child you look after, consent on their behalf, book and pay for them, and see what their account can and cannot do.Book a class, event or personal sessionBook and cancel in the Dyno app, pay for a place when there is a charge, and understand what a waiting list means for you.Buy and use a passBuy a pass from your club in the Dyno app, use it to book and get in, and see what happens when it runs out or expires.