Cancel a membership

What happens when staff cancel a member's membership, and what happens when a member cancels from the app.

2 min readLast checked 15 September 2026For: ownerstaffmember

A membership can be cancelled by your staff from the dashboard, or by the member from the Dyno app. Both follow the cancel policy set on the member's pricing plan. Only staff can override it.

If the member only needs a break, pause the membership instead.

Cancel a member's membership (staff)

Open Members and click the member.
Click Cancel Membership.
To follow the plan's cancel policy, click Cancel Membership.
To end it today instead, tick Cancel immediately, then click Cancel immediately.

Click Keep to close the dialog without changing anything.

What happens next

If you did not tick Cancel immediately, the plan's cancel policy decides when the membership ends:

End of term, or no policy chosen: the member keeps access until the end of the period they have paid for. They are not charged again.
Anytime: the membership ends now.
Notice days: the membership ends that many days from today. A renewal that falls inside the notice period is still charged.
Minimum commitment still running: the cancellation is set for the end of the commitment, or the end of the notice period if that is later. The member keeps paying until then. Time spent paused does not count towards the commitment.
Free plan (price 0): ends now, whatever the policy.
Comp membership: ends now. There is nothing to stop billing.

If the end date is in the future, you see "Cancellation scheduled" with the date access ends. The member keeps their membership until that date, then gets a "Membership Ended" notification.

If you tick Cancel immediately, the membership ends today whatever the policy or commitment says. No further charges are made.

When a member cancels from the app

Members cancel from their membership in the Dyno app. They cannot skip your plan's cancel policy, notice period or minimum commitment, and the app shows them the end date and any charges still to come before they confirm.

A member can undo a cancellation they made themselves, up until the end date. They cannot undo one your club made.

For the member's side of this, step by step, see Manage your membership in the app.

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