Create a membership plan

A membership is what members join, for example "Adult" or "Junior". Each membership has one or more pricing plans, which set what members pay and how often. A member picks a plan when they join, so one membership can offer monthly and annual prices side by side.

Your club is the merchant of record: members pay your club through your own Stripe account. Dyno charges its published processing rate and no platform fee. Connect Stripe before you sell paid plans.

Create a membership

1. Open Memberships in the sidebar and click New Membership.
2. Under Basic Information, enter a Title. Add a Subtitle and Description if you want them on the membership card.
3. Under Pricing, click Add Plan and fill in the plan (see below). Add more plans the same way.
4. Under Features and Benefits, click Add Feature for each short line you want on the membership card in the app.
5. Set the options in the side panels if you need them (see below).
6. Click Create Membership.

You need at least one pricing plan. Without one, members cannot join.

Set up a pricing plan

Each plan has these sections.

Plan and billing

• Plan name: shown when a membership has several plans to pick from. It defaults to the billing period, such as "Monthly".
• Billing Type: Recurring or One-time.
• Period and Bill every (count): together these set the cadence. The count can be up to 90 for days, 52 for weeks, 12 for months and 5 for years. For example, choose Week and 4 to bill every 4 weeks, or Month and 3 to bill quarterly.

Pricing

• Price: what members pay each billing cycle.
• Signup Fee: a one-time fee charged when someone signs up, on top of their first billing cycle. Leave it blank for none.
• Compare-at Price: an optional "was" price shown struck through beside the real price. It does not change what anyone is charged.

Trials and policies

• Trial Period (days): free days before billing starts, up to 365. The member joins straight away and is charged when the trial ends.
• Cancel Policy: what happens when a member cancels. See the options below.

The Cancel Policy options are:

• None (default: end of term) and End of term: the member keeps access until the end of the period they have paid for, then it ends.
• Anytime: the membership ends as soon as they cancel, with no refund.
• Notice days: the membership ends a set number of days after they cancel. Enter the number in Notice Days. A renewal that falls inside the notice period is charged as normal.

Minimum commitment

Commitment (periods) stops members leaving early. If a member cancels before the commitment ends, the cancellation takes effect at the commitment end and they are billed until then. After that, the membership rolls on and cancels under the normal policy. Leave it blank for no commitment.

Under Custom rules, the Minimum term (12 months) button fills in a commitment of 12 billing periods. Check the number if your plan does not bill monthly.

Billing day

• Billing anchor day: Signup anniversary bills each member from their join date. A fixed day, such as the 1st of the month, bills everyone on that day.
• Charge pro-rata for partial first period: only with a fixed day. Yes charges a part-period amount today and the full price from the billing day. No charges nothing until the billing day.

Limits

• Max Billing Cycles: how many times the plan bills before it ends on its own. Leave it blank to bill until the member cancels.
• Active: inactive plans are hidden from anyone joining. Members already on the plan keep it and keep being billed.

Membership options

These side panels apply to the whole membership, not a single plan.

• Status: Active, Featured, and Sort Order (lower numbers appear first).
• Limits: Membership limit per user (0 for unlimited), and Limit bookings per cycle with a number and a Cycle of day, week, month or year.
• Age restriction: Minimum age and Maximum age, both inclusive. Leave both blank for no restriction. A parent buying for a child is judged on the child's age.
• Priority booking: Extra days ahead lets members on this membership book earlier than everyone else. It only works once you set a booking window in Settings.
• Door access: entry times and a Visit allowance per day or week. Tick Refuse entry over the allowance to turn members away rather than flag the visit.
• Group Access: shown when your club has groups. Holders can book sessions restricted to the groups you tick.

Free memberships

There are two ways to let someone in for free.

• A free plan: set the plan's Price to 0. Members join through the app as normal and are charged nothing. If they cancel, it ends straight away, whatever the cancel policy says.
• A comp membership: grant it to one person, either with Assign Membership on their member page or by ticking Grant this membership free on an invite. A comp membership has no subscription, so nothing is ever charged. It stays free until you use Move onto paid billing on the member's page.

Changing a plan later

Open the membership and click Edit. If you change a plan's price, new joiners pay the new price. Members already on the plan stay on the price they signed up at.