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Pause a membership

Stop a member's billing for a break and let it restart automatically on a date you choose.

3 min readLast checked 15 September 2026For: ownerstaff

When a member is injured, travelling or taking a break, you can pause their membership instead of cancelling it. Billing stops until the date you choose, then restarts on its own. The member keeps their membership throughout.

Staff pause memberships from the dashboard. Members cannot pause from the app.

Pause a membership

  1. Open Members and click the member.
  2. Click Pause Membership.
  3. Pick the date in Billing restarts on. It must be tomorrow or later.
  4. Read the summary. It shows how many days the pause lasts, how many booked classes will be released, and the new minimum term end date if the plan has one.
  5. Click Pause membership.

If the pause is longer than your club's limit, Dyno asks you to tick a box to allow it anyway. The override is recorded against the pause.

What happens while paused

  • The member is not charged.
  • The member cannot book classes. In the app they see "Membership paused" with the date it restarts.
  • Classes they had booked during the pause are cancelled, so others on the waitlist can take the space.
  • Time spent paused does not count towards a minimum commitment, so the commitment end moves back by the length of the pause.
  • The member gets an email when the pause starts, and another 3 days before billing restarts.

On the restart date, billing resumes on the plan's normal billing day.

Change the end date or resume early

  • To move the date, click Change Pause End, pick a new date and click Update pause. Extending a pause also releases any classes booked in the extra days.
  • To bring the member back now, click Resume Membership, then Resume membership. Billing restarts on their normal billing day and they can book again straight away. They are not charged for the time they were paused. Classes released when the pause started are not restored.

When you cannot pause

Dyno refuses a pause, and says why, when:

  • The membership is a comp membership or a free plan, so there is no billing to pause.
  • A cancellation is already scheduled. Reverse the cancellation first.
  • The member has a plan change in progress.
  • A payment is still being retried or a failed payment is being chased. Settle it first. See Failed payments.

Set your club's pause limit

  1. Open Settings. The General tab opens.
  2. Find the Membership pauses card.
  3. Enter a Maximum pause length (days), or leave it blank to use the default of 90 days.
  4. Click Save pause policy.

The limit is measured from the day the pause started, so extending a pause cannot get around it.

If the member wants to leave rather than take a break, see Cancel a membership.

More in Memberships & Plans

Cancel a membershipWhat happens when staff cancel a member's membership, and what happens when a member cancels from the app.Change a member's planMove a member between plans and memberships, start billing a free member, and what gets charged when you do.Create a membership planSet up a membership and its pricing plans: billing cadence, trials, signup fees, cancel policy and minimum terms.Discounts explainedEvery way your club can give a member a lower price, which one wins when more than one applies, and what the member sees.