How member billing works

When members are charged, what the first payment covers, signup fees, discounts, and card or Direct Debit.

4 min readLast checked 15 September 2026For: ownerstaff

Your club takes payment on its own Stripe account. Your club is the seller, and the money goes to your Stripe balance. Dyno charges no platform fee. Recurring memberships renew automatically: Stripe charges the member's saved card or Direct Debit on each billing date.

How often members pay

You set this on each price when you create or edit a membership.

Billing Type: Recurring or One-time.
Period: Day, Week, Month or Year.
Bill every (count): how many periods between charges. For every 4 weeks, choose Week and enter 4. For quarterly, choose Month and enter 3.

See Create a membership plan for the rest of the form.

The first payment

The Billing anchor day setting decides when members are billed.

Signup anniversary (the default) bills each member from the day they join. They pay when they join, then again each period from that date.

A fixed day of the month bills everyone on that day, for example the 1st. If a month is shorter than the day you choose, members are billed on the last day of that month. A fixed day only works if it falls within one billing period of the join date.

With a fixed day, Charge pro-rata for partial first period decides what happens between joining and that day:

No (first full charge on anchor day): the member joins and pays nothing for the gap. Their first full charge is on the billing day.
Yes (pro-rata charge today, then full from anchor): the member pays a part-period amount when they join, then the full price from the billing day onwards.

An invite can waive that part-period charge for one member, for example if they have already paid for this period somewhere else. See Invite discounts.

Trial Period (days) gives free days before the first charge. A fixed billing day overrides the trial.

Signup Fee is a one-time charge added to the member's first payment. Leave it blank for none.

A discount on the membership also comes off the signup fee. Promo codes can waive the joining fee or set a different one. See Promo codes.

When nothing is due today

Some joins cost nothing on the day, for example a fixed billing day with no pro-rata charge, or a first period that is fully discounted. The member is not charged when they join. The first real charge is taken on the billing day from the payment method saved for that membership.

If a membership has no working payment method, the member sees Payment method needed in the Dyno app, with a button to add a card. On the member's page in your dashboard, the Payments tab shows Action needed.

A membership priced at zero with no signup fee is never charged.

Card or Direct Debit

Choose how members can pay for memberships:

Open Settings and choose Payments.
Under Payment methods for memberships, set Accepted payment method to Card only, Direct Debit or Card (Member has both options) or Direct Debit only (UK).

This only affects memberships. One-off purchases such as events and day passes are paid by card.

A member paying by Direct Debit sets up the mandate first, and their membership is created against it. They get access as soon as the first Direct Debit has been submitted, before the money has settled. If that first collection fails, access is removed. On the member's Payments tab, a Direct Debit shows the date it was raised and the date it settled.

Processing rate

Dyno takes a processing rate from each payment. It comes out of the payment and is never added to the member's price. To see your rates, open Settings, choose Payments and look for Your processing rates. The card only appears when your club has a rate above zero. See Payouts to your bank.

Children's memberships

A child's membership is paid by their guardian. On the child's Payments tab, each payment shows who paid for it.

Receipts

Dyno emails members a receipt after each successful membership payment. To turn this off, open Settings, choose Notifications and switch off Payment Receipts under Automated Email Notifications.

Where to see what a member has paid

On the member's page, open the Payments tab. Payment method shows whether the card or Direct Debit on file can be charged. Below it is every payment. Click one to open it.
For the whole club, open Finances.

If a payment fails, see Failed payments.

More in Payments & Stripe

Billing dates and pro-rataWhen a member is actually charged, what their first payment covers, and what you can and cannot change afterwards.Direct Debit for membershipsTurn on UK Direct Debit, how a member sets up a mandate, what you see while it clears, and how it differs from card.Failed paymentsWhat happens when a membership payment fails, who is told, and how to get it paid.Issue a refundRefund all or part of a member's payment from the dashboard, back to the way they paid.