Connect your Stripe account

Dyno takes payments through Stripe. Your club is the merchant of record on its own Stripe account: money goes from your members to your Stripe account, and Dyno never holds your funds. Dyno charges a published processing rate on each payment and no platform fee. The rate is taken from the payment, never added on top of your price. You can see your rates under Your processing rates in Settings, Payments.

You only need Stripe if you charge for something. A club with only free memberships and free events can run without it. Until Stripe is connected, you can build memberships, events and passes, but members cannot pay you.

Set up a new Stripe account

1. Open Settings and choose Payments.
2. Under Stripe connection, click Set up a new account.
3. Complete Stripe's checks. Have your bank details and ID to hand.
4. Stripe sends you back to Settings, Payments.

If you stop part-way, the status shows Onboarding incomplete. Click Resume onboarding to pick up where you left off.

Connect a Stripe account you already have

Before you start, set your club's Country in Settings, General. It must match the country your Stripe account is registered in.

1. Open Settings and choose Payments.
2. Under Stripe connection, click Connect an existing account.
3. Sign in to Stripe and approve the connection.
4. Stripe sends you back to Settings, Payments, with a message confirming the connection.

There is no second set of checks. Anything already in that Stripe account, such as existing subscriptions, customers and products, carries on as it is and is not brought into Dyno.

What the status means

• Not connected: no Stripe account yet.
• Onboarding incomplete: Stripe still needs details. Click Resume onboarding.
• Not activated with Stripe: your own account has not finished its setup with Stripe. Complete it in your Stripe Dashboard.
• Pending verification: Stripe is checking your details, or has paused charges or payouts.
• Connected: you can take payments. The status line shows Charges on · Payouts on.
• Disconnected: Dyno no longer has access to your Stripe account, so nothing can be charged. Click Reconnect Stripe.

Click Open Stripe Dashboard to go straight to your Stripe account.

Your dashboard also shows a banner until Stripe can take payments. Its button takes you to Settings, Payments.

Payment methods

Once you have an account, the Payment methods card shows Card payments and Bacs Direct Debit, each marked Active, Pending verification or Not enabled. Card payments are ready once your account is connected. Direct Debit needs extra UK Bacs verification from Stripe. If Stripe needs more details first, they are listed here: complete them in your Stripe Dashboard.

Disconnect Stripe

Disconnect Stripe only appears for a Stripe account you connected yourself.

1. Open Settings and choose Payments.
2. Click Disconnect Stripe.
3. Read how many live subscriptions and Direct Debit mandates will stop collecting, then click Disconnect.

If connecting fails

• Registered in a different country: change your club's Country or use a Stripe account from the same country, then try again.
• Already connected to a club: that Stripe account is in use by another club on Dyno.
• Linked to a different Stripe account: reconnect the account this club used before, or disconnect it first.
• Link had expired: start again from Settings, Payments.

Next: issue a refund or handle failed payments.